I pay bills online. I do this because, in theory, it’s easier than writing and mailing a check. Plus the charge comes through right away so I don’t have to worry about waiting for checks to get cashed. Lately though, I’m really wondering if it wouldn’t be easier to deal with paper bills instead of doing it online. Here are some of the annoying things I’ve encountered recently:
On one site, you click the view/pay bill button which then opens another window. On that window you log in, but instead of taking you to your bill it takes you to a different logged-in version of the homepage. You then have to click again on view/pay bill before you can actually do that.
One site won’t let you choose a log in name; you have to log in with your 11 digit account number every time. Let me just tell you, an 11 digit number that I need once a month is not top on my list of things to memorize, which means I have to look it up every time anyway.
And then, the thing that annoyed me the most: One of the sites made me go though “account verification” for “security” purposes. What do they think is going to happen? Someone is going to get into my account and pay my electric bill?? (I don’t have credit card info on file if that’s what you’re thinking.)
The worst part about all this is that I have to go through all this crap so I can pay someone! You’d think companies would want to make it as easy as possible to get your bill paid. Apparently not.